A Help Center with an integrated eLearning module that combines:
Learning Articles & Guides (with text, images, and media)
Video Tutorials (in-app playback + transcripts)
FAQs (expandable Q&A and quick access)
User Feedback System (“Was this helpful?” ratings)
Personalized Suggestions based on user activity
Support Escalation via chat, email, or ticket creation
Tech stack: MERN (MongoDB, Express, React, Node.js)
Backend handles content and feedback APIs, while the frontend offers a seamless, searchable knowledge base for users to learn and get help efficiently.