Description:
Users are being logged out unexpectedly while actively using the application. This disrupts the workflow and forces users to log in again without warning, causing loss of unsaved work and frustration.
Expected Result:
Session should remain active as long as the user is actively interacting with the application.
User should only be logged out:
After manually clicking “Logout”
Or when the defined idle timeout limit is reached.
If a forced logout is necessary (e.g., due to system updates/security), a warning message should be displayed before ending the session.
Impact:
Causes frustration and loss of productivity.
Risk of data loss due to unsaved work.
Reduces trust in the reliability of the application.
Severity:
High (direct impact on usability and user experience).
Completed – High Severity Issue Resolved